Richmond Society for Community Living
2003
Outcome Management
Report
|
|
|
Respite: 46% returned Residential: 55% returned Day
Program: 48% returned Treehouse: 57% returned IDP: 35% returned |
Interviews
Families/Caregivers that may have difficulty responding to
a written survey were interviewed.
Also, all self-advocates that were able to indicate their preference,
verbally or by using any other communication system (e.g. pictorial symbols)
were interviewed. The interviewer was
not employed by the Society but was contracted by the agency to perform this
specific task.
File Review
Existing documentation within the organization was used in
some situations as the sole measure and in other cases as an additional measure
in conjunction with a survey question.
Parameters and Omissions
Although the process was
designed to solicit input from a broad range of people in order to capture the
opinions of a representative group, it is important to mention that some people
may not be well represented in the final report. Specifically, individuals, who are not able to speak or
communicate in ways that can be clearly understood, do not have a strong voice
in the final report. Although the
opinions of families and services providers that are involved in the lives of
these individuals have been included, the direct opinions of the individuals
are not. The process included surveying
families/caregivers and social workers. Self-advocates that were able to
indicate their preference, verbally or by using any other communication system
(e.g. pictorial symbols) were interviewed.
The second group of people that are not well represented in
the final report are those individuals that do not have family involvement -
especially if the individual is also unable to communicate in ways that can be
clearly understood.
Lastly, although the process adopted methods and practices
consistent with empirical research methods, the process and report do not
conform to the stringent guidelines of empirical research practices. The final conclusions contained in the
report are based largely on information and opinions gathered from the surveys,
interviews and a review of specific documentation. That said, given that three stakeholder groups were consulted by way
of survey or interview and three methods were used to obtain information, the
writer is confident that the results and conclusions do represent many commonly
held beliefs and opinions of self-advocates, families and other stakeholders
regarding services provided by the Richmond Society for Community Living.
This is the first year that the Richmond Society for
Community Living has collected demographic information for the entire
organization. Therefore, a comparative
analysis between years is somewhat difficult.
However, certain trends and conclusions can still be drawn from
analyzing the RSCL data in relation to statistical information provided by the
City of Richmond and Statistics Canada.
According to the City of Richmond, the top three ethnic
(single) origins in Richmond are Chinese, East Indian and Canadian. In addition the City of Richmond “Hot Facts”
on ethnicity indicate that Chinese (59,920) and East Indian (9,250) are the
most frequently reported ethic (single) origins in Richmond. Although the
Children’s Respite and Infant Development Program demographic information
reflect a high ratio of Chinese and Indo-Canadian (East Indian) people served,
other programs do not reflect the ethnic breakdown of the community. Although there may be many reasons for this,
including immigration, age, etc., it does highlight the need for the
organization to reach out to these ethnic communities.
Our current Accessibility Plan has addressed the need to
reach out to the different ethnic groups in our community. Currently the agency is in the process of
translating our brochures and some of our orientation materials into Chinese
and Punjabi. In the fall of 2004, we
will be contracting with an individual from the Chinese community and the Indo-Canadian
community to conduct focus groups and interviews with people from the Chinese
and Indo-Canadian ethnic communities.
The purpose of these interviews and focus groups will be to introduce
RSCL services and solicit input on how the agency can facilitate better access
to our services.
In addition to the large number of individuals reporting to
be of East Indian and of Chinese ethnic origin, many people also report to be
of Filipino origin. This is also
reflected in languages spoken in the community. In Richmond, 44% of the residents indicated English as their
mother tongue, 35% indicated Chinese, 3% indicated Punjabi and 3% indicated
Tagalog. According to the City of Richmond “Hot Facts” on Languages, Tagalog
(Philippines) is more often reported as a person’s mother tongue than Punjabi
(India). This is an increase of 48.77%
from the last census. This appears to
be a trend that is worth watching in order to ensure RSCL is reaching out to
all ethnic communities in Richmond.
Program Overview
Infant Development (ages birth to three years)
Child development support for families with infants and
toddlers who have extra support needs, a delay in their development, or who may
be at risk of a delay.
Demographics
The IDP
supports 182 participants with the following demographics:
Chart 1
|
Gender |
Ethnicity |
Diagnosis |
|
99 male 83 female |
63
Caucasian 46
Chinese 22 South
Asian 13
Bi-Racial 14 First
Nations 8
Philipino 6 Arabic 6 Russian 1 Finnish 2
Japanese 1 Spanish |
64
Prematurity 22 Global
Delay 17 NAS/FAS 15 Speech
Delay 11 Motor
Delay 9 At Risk 9
Autistic 5
Developmental disabled 4 Down
Syndrome 3
Cerebral palsy 23 Other |
Outcomes Data Results
Chart 2 150
surveys sent out, 53 returned.
|
# |
Outcome |
Indicators |
Target |
Data Source |
Results |
Target achieved |
|
IDP1 |
Families will be satisfied with the service |
IDP1a.
percent of families that report satisfaction |
80% |
Survey |
6%
neutral 19%
satisfied 75% very
satisfied |
yes |
|
IDP2 |
Families will have increased knowledge of how to
support their child |
IDP2a. percent
of families who report increased knowledge of their child's disability |
80% |
Survey |
2%
neutral 34% agree 64%
strongly agree |
yes |
|
IDP3 |
Children will have opportunities for growth and
development |
IDP3a.
percent of families who report their child has experienced growth and
development |
80% |
Survey |
38% agree 62%
strongly agree |
yes |
|
|
|
IDP3b.
percent of families who have been offered resources to foster child's growth
and development (play group, lending library, resource materials, referral) |
80% |
Survey |
2% disagree 4%
neutral 28% agree 66%
strongly agree |
yes |
|
IDP4 |
Infant Development Program will achieve full
capacity |
IDP4a.
Numbers served in the reporting period |
Contract requirement |
File review |
#
contracted #
families served in one month: 173 |
yes |
|
IDP5 |
Families will receive services in their language
of choice |
IDP5a.
percent of families who report that they received services in their language
of choice |
80% |
Survey |
8% no 92% yes |
yes |
Analysis
The Infant Development Program successfully achieved all of
the targets originally set for the outcomes.
Satisfaction – The overall level of satisfaction with the Infant
Development Program by consumers appears to be very good. Of the 53 respondents to the survey, 94%
indicated that they were satisfied (19%) or very satisfied (75%) with the
service.
Graph 3
IDP Program
Satisfaction
Effectiveness – Two outcomes were identified to address the
effectiveness of the Infant Development Program. Firstly, families were asked if they believed that their knowledge
of how to support their child had increased.
Of the 53 respondents, 98% indicated that they agreed (34%) or strongly
agreed (64%) that their knowledge had increased. Secondly, two indicators were developed to measure whether
families believed that their child had been provided with opportunities for
growth and development. Of the 53
respondents, 100% agreed (38%) or strongly agreed (62%) that their child had
experienced growth and development.
Families were also asked if they were offered resources to foster growth
and development. Of the 53 respondents,
94% agreed (28%) or strongly agreed (66%) that they had been offered
resources. With respect to the outcomes
utilized, it appears that IDP is highly effective.
|
Graph 4 Increased Knowledge
|
Graph
5 Increased Growth & Development
|
Graph 6
Offered Resources
Efficiency – A file review was completed to determine if the Infant
Development Program was serving the required number of families identified in
the contract with the Ministry for Children and Family Development. The results indicate that the program far
exceeds the expectations in the contract with MCFD. The current contract is for 100 families, yet the program is
currently serving 173 families. Given the high level of satisfaction
reported by consumers, it does not appear that this increased capacity has
negatively impacted the quality of the program.
Accessibility - Given that Richmond is a multicultural community, it was
determined that, if families were able to receive service in their first
language, it would increase the accessibility and effectiveness of the
program. Therefore, families were asked
if they received service in the language of choice. Of the 53 respondents, 92% indicated that they had received service
in the language of choice. Currently the IDP staff team is able to provide
service in the following languages:
Ø
English
Ø
Cantonese
Ø
Mandarin
Ø
Hokkien
Ø
Malay
Ø
Punjabi
Ø
Japanese
Ø
German
Recommendations:
No recommendations at this time.
Preschool/Daycare
Program Overview
Treehouse early Learning Centre (ages 3 – 5 years)
An integrated childcare centre that offers a diverse
curriculum for children of varying abilities focusing on the whole child and
learning through play.
Demographics
|
Gender |
Ethnicity |
Diagnosis |
|
16 male 16 female |
19
Caucasian 5 Chinese 2
Chinese/Caucasian 2 Indo
Canadian 1
Fijian/Caucasian 1
Japanese/Ukranian 1 Iranian 1
Guyana/Caucasian |
1 Down
Syndrome 1
Cerebral palsy 7 Other |
Outcomes Data Results
Chart 4 29
surveys sent out, 17 returned
|
# |
Outcome |
Indicators |
Target |
Data Source |
Results |
Target achieved |
|
TH1 |
Families will be satisfied with the service |
TH1a.
percent of families that report satisfaction |
80% |
Survey |
18%
satisfied 82% very
satisfied |
yes |
|
TH2 |
Children will have opportunities for growth and
development |
TH2a.
percent of families who report their child has experienced growth and
development |
80% |
Survey |
35% great
extent 65% very
great extent |
yes |
|
TH3 |
Treehouse will maintain full capacity |
TH3a. percent of enrollment for the year (Jan -
Dec) |
95% |
File review |
90%
preschool 86%
daycare |
no |
|
TH4 |
Children (who require extra supports) will receive
personalized supports as identified in their CFSP |
TH4a.
percent of goals identified in the CFSP have documented evidence that the
goal was attempted |
90% |
File review |
100% |
yes |
Analysis
The Preschool/Daycare Program successfully achieved three
(3) of the four (4) targets originally set for the outcomes results.
Satisfaction – The overall level of
satisfaction with the preschool/daycare program by consumers appears to be very
good. Of the 17 respondents to the
survey, 100% indicated that they were satisfied (18%) or very satisfied (82%)
with the service.
Graph 7
Treehouse Program
Satisfaction
Several families provided additional comments regarding
their satisfaction with the program.
The following is a small sample of these comments:
“Perfect for what I
wanted for my children”
“I cannot say enough
with how impressed I am”
“The experience we
have had with Treehouse and
the RSCL has been amazing”
Although the overall satisfaction with the program appears
to be very high, one respondent commented that the daily communication with
families could improve.
Effectiveness – One outcome was identified to address the effectiveness of the Treehouse early Learning Centre. Families were asked if they believed that their child had been provided with opportunities for growth and development. Of the 17 respondents, 100% indicated that