Operations Directors

Chief Executive Officer – Shannon Crofton

For many who receive support from RSCL, Shannon has been there every step of the way. Shannon started with the organization in 1991 working at Pendleton House which provided respite for children at that time. Since then Shannon has worked in programs supporting individuals from childhood through every stage of adulthood, and has been instrumental in the growth of programs and supports offered by RSCL.

Shannon believes that the lifelong supports offered by RSCL is what makes the organization unique, but also ensures that individuals and families are encouraged to plan, learn, dream and grow. From supporting a child to learn new skills, to empowering people through Community Inclusion programs, Shannon is committed to ensuring that RSCL is there; providing diverse programs with the same goal – to encourage the people we support to live rich, fulfilled lives.

From January-October, 2020 Shannon served as Acting Executive Director during which time she demonstrated unwavering leadership. She has not only led the organization through an unprecedented health crisis, she has continued to focus on delivering services that make RSCL a leader in the community living sector.

Director, Respite and Quality Assurance – Sue Jones 

Trained as an early childhood educator, Sue joined RSCL in 1995 as a preschool teacher with Treehouse early Learning Centre. Treehouse was her first experience working with children with additional support needs, and Sue realized immediately that this was her true career path. She is passionate about connecting to children, encouraging their personal growth, choice and decision making and helping them to feel valued.

Sue has first-hand experience about the importance and value of early intervention and lifelong supports for people with developmental disabilities. Many children she taught in preschool are now in adult programs with RSCL and she is inspired daily by who they are and all they contribute to the world. She is motivated to help RSCL staff, families and the community advocate for increased funding for early intervention and supports for children in BC.

Sue was promoted from pre-school teacher to senior counsellor to program manager. In 2007 she was appointed Director of Children’s Services and Quality Assurance, responsible for overseeing the Infant Development Program, Treehouse, Supported Child Development Program, and Youth Connections. She is also responsible for RSCL’s broad Occupational Health and Safety program and ensures that RSCL meets requirements for accreditation by CARF to secure continued funding and ensure program excellence.

Director, Supported Living and Staff Training – Melissa Irving

Melissa joined the team at RSCL as Director of Supported Living in February 2018. She has proven experience delivering services to diverse populations including those experiencing concurrent disorders, homelessness, addiction, poverty, developmental disabilities, brain injury as well as members of the deaf community.

For more than 15 years Melissa has played a major role in program development and growth of non-profit organizations in a variety of areas including housing first, supported independent living, as well as course based day program and outreach. She is committed to delivering programs that are flexible, individualized and meet the changing needs of the individuals served.

Melissa’s most recent role at Strive Living Society as their Supported Independent Living Manager and her previous experience working in staffed residential programs make her an ideal Director for RSCL’s Support Living program. In her role, Melissa oversees the delivery of a range of housing options for adults with developmental disabilities including Home Share, Independent Living as well as RSCL’s seven supported living homes.

Director, Children’s Services – Carrie McLellan-Haqq

Carrie has spent more than two decades helping families to access inclusive child care, while actively advocating for increased early intervention supports for children with developmental delays/disabilities.

Carrie began as a Supported Child Development Program (SCDP) Consultant with Developmental Disabilities Association in 1998 and in 2003 became the Program Manager. She joined the RSCL team in 2005 when the contract for SCDP was awarded to RSCL and continued in the role of Manager. In the fall of 2018, she was promoted to an Operations Director position, overseeing various RSCL Programs.

Educated as a Special Needs Early Childhood Educator (SNECE), Carrie has been part of SCDP since it was introduced by the Province in 1996; working in a City of Richmond purpose built child care centre as an additional teacher for children with increased support needs. Before that, she worked in other community living agencies as a key worker in residential and community inclusion programs for adults with developmental disabilities. In addition, she was a leader in numerous City of Richmond Community Centres in preschool and school age programs.

Carrie has participated on many regional SCDP committees over the years and was instrumental in the creation of the SCDP contract development for sub-contractors and facilitated training in 2006 through-out the province. She has worked to ensure that child care programs in Richmond receive the training and supports necessary to allow all children to belong and be included.

Carrie takes pride in watching children and their families grow and learn from the time they begin to receive early intervention services. She believes that the relationships developed during the early years form the backbone of supports for children and their families, ensuring that they will be well served over the course of their lives.

Director, Community Support – Justin Byers

Justin Byers has spent his entire professional life working in environments geared towards supporting those with diverse abilities. He began his career in the community living sector as a residential support worker, later serving in a leadership role as manager of multiple residences for adults in supported living environments.

More recently, Justin has spent several years on the funding side of support services in his role at BC Housing. In this role he oversaw contracts, funding and general operations for dozens of non-profit organizations throughout the Lower Mainland, many of which have a particular focus on providing safe, stable, and supported housing for people experiencing homelessness.

Justin studied Communications and Business Studies at SFU and has combined his education with experience working in the public sector, bringing a wide breadth of expertise to RSCL. Justin takes pride in helping organizations of all sizes build capacity, take on new challenges and create additional resources for those who benefit most from them.

Justin joined RSCL in March 2021 and is excited to be part of a team with a reputation as a leader in the community living sector. As Director he oversees RSCL’s Community Inclusion programs and is committed to ensuring that every individual in LIFE Day Services, Outreach and Employment Services is supported to achieve their dreams.